It’s been a couple years since my college friend group and I graduated Butler, so this past weekend we all reunited in Indianapolis. Besides tuning into the Butler game and exploring the shops on Mass Ave, no one could return home without hibachi from our favorite restaurant: Tomo. It didn’t matter that we had been […]
I recently met with a college classmate of mine who started a new job working on a client success team with four other folks. All of them, he explained, have different areas of expertise and focus on the same group of clients. As the account manager, he leads the team, which consists of technical support […]
Years ago marketers merely communicated with customers and clients through advertisements on TV, or mailing promotions/incentives such as coupons. But nowadays, with the continuous growth of technology, marketers can communicate with customers in a variety of different ways. Omni-channel is a word that’s gaining more and more popularity, and many businesses and retailers see the value in providing […]
You’ve heard it before: one size doesn’t fit all. Just because you provide a product or a service that can help businesses grow, doesn’t mean every business out there is worth going after. Marketing and sales teams alike need boundaries or guidelines. Who are we calling? Who are we trying to reach? Without this focus, […]
Customer Relationship Management, Marketing
Adele’s “Hello” Lyrics Suggest Marketing and Client Success Alignment
(Photo: http://bravonet.ro/blog/adele-8-lucruri-pe-care-trebuie-sa-le-stii-despre-artista/2015/11/20/) Five days. That’s all it took for Adele’s new song, “Hello” to hit 100 million views two weeks ago. To no surprise, the video even set a record for the most views within 24 hours — beating out Taylor Swift’s “Bad Blood” music video. So you may be wondering what this has to do […]
Your clients are like big, tasty burritos. No, it’s not because they are wrapped in foil and served with chips and salsa. It is because each of your clients is made up of slightly different ingredients that make them, “them.” Ask your friends at the office how they like their favorite burrito. Chicken? Beef? Bowl […]
Social listening is defined as “the process of monitoring digital media channels to devise a strategy that will better influence consumers.” Companies deploy specific platforms with software that systematically searches keywords it finds in spaces such as blogs, social networks, and forums. With the growth of technology, social listening is easier for companies to implement, […]
The Urban Dictionary (A highly professional, definitive source) defines, “Marketing,” as, “Origin unknown. Purpose unknown. States the obvious, accepts all credit, rejects all blame.” Do you agree with this definition? I know a lot of people feel that marketing is nothing more than lies or fabrications that companies tell us to convince us to buy […]
As with most business strategies, we read article upon article about why we should implement this or that until we decide to go where no marketer has gone before and actually do what we read about. And who knows, maybe these bloggers, subject matter experts and journalists don’t know what they’re talking about and they are […]
Creating a multichannel and omnichannel engagement strategy ranks as one of the most significant marketing musts, but what exactly is the difference between the two? Think of it as a game of Mario Kart. The different levels/courses that the gamer experiences are like the multiple channels a customer interacts and engages with (social media, email, […]