Category Archives: Client Success

Customer Success Metrics: Onboarding Stage

Are you happy with your customer retention rate? Do you know what’s causing customer churn? [...]

Bad Blood between Sales and CS? Shake it Off!

Source: In case you live under a rock, Taylor Swift has been on a bit [...]

The Value of Marketing and Client Success Alignment

“Customer-centric” is a value that gets tossed around a lot, but have you ever thought [...]

How Relationships Build Revenue

It’s no secret that relationships build revenue. We’ve been saying it for years. It makes [...]

Building Customer Advocates Through Client Success

I recently met with a college classmate of mine who started a new job working [...]