Category Archives: Client Success
Customer Success Metrics: Onboarding Stage
Are you happy with your customer retention rate? Do you know what’s causing customer churn? [...]
Bad Blood between Sales and CS? Shake it Off!
Source: wikipedia.org/wiki/Bad_Blood_(Taylor_Swift_song) In case you live under a rock, Taylor Swift has been on a bit [...]
The Value of Marketing and Client Success Alignment
“Customer-centric” is a value that gets tossed around a lot, but have you ever thought [...]
How Relationships Build Revenue
It’s no secret that relationships build revenue. We’ve been saying it for years. It makes [...]
Building Customer Advocates Through Client Success
I recently met with a college classmate of mine who started a new job working [...]