Tag Archives: Customer Retention
Customer Success Metrics: Onboarding Stage
Are you happy with your customer retention rate? Do you know what’s causing customer churn? [...]
Focus on Client Relationships
I was recently introduced to an agency that puts more focus on client relationships than [...]
Super Support: Where’s Your Hoosier Hospitality?
The concept of Hoosier Hospitality really took hold when the 2012 Super Bowl was held [...]
Why Customer Relationships Matter
In the midwest, the month of May typically brings a mix of sunshine and lingering “April showers,” [...]
How Marketing Automation Improves Customer Retention
If you do a Google search for “lead management software,” chances are you’ll find results [...]
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How to Focus on the Customer Service Journey
We all take a journey as we embark on any new relationship. From personal to [...]
Leveraging Data to Build Better Customer Personas
It’s like the popular movie, The Hunger Games. Every individual that lives within the districts [...]
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Expert Interview Series: Tyler Williams on Keeping Your Clients
This post was originally published on Media Shower’s site. Do you know what single act is [...]
How to Reduce Customer Churn for B2B
Your marketing team spends a lot of time (and money) to attract potential customers. Your [...]
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Promoting Customer Retention Through Lifecycle Marketing
It’s been a couple years since my college friend group and I graduated Butler, so [...]