Tag Archives: customer service

Focus on Client Relationships

I was recently introduced to an agency that puts more focus on client relationships than [...]

Top 5 Metrics You Must Dominate

Magic Johnson. Babe Ruth. Serena Williams. Tiger Woods. Peyton Manning. Kobe Bryant. Walter Payton. Lisa [...]

How to Focus on the Customer Service Journey

We all take a journey as we embark on any new relationship. From personal to [...]

The Need to Create a Positive Buzz

Competitive pressures force marketers to launch sophisticated campaigns to generate, nurture and convert leads. However, [...]

Six Customer Retention Tips for Lifelong Relationships

Like a sheepherder that feeds, tends, and guards his flock, businesses must take care of [...]

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Right On Interactive: A Customer-Centric Business

At ROI, we have a passion for delivering excellent customer service. We don’t just listen [...]

Benefits of Marketing Automation for Client Success

When we think about the duties of the client success team, three main responsibilities come [...]

Reflections of a lifecycle marketing internship

When I started my lifecycle marketing internship at Right On Interactive in June, I had [...]

5 Vital Aspects of Positive Customer Experience

Quality customer experience is critical to customer retention. In 2013, 62% of global consumers switched [...]

21 Reasons Why You Should Be Focused On Customer Experience

Successful marketing is about more than winning clients. Lifecycle marketing and customer experience play a [...]