Tag Archives: Engagement

TweetChat: Nurturing Customer Relationships

Have you ever received an email, phone call or knock at your front door and thought to yourself, “What are they trying to sell me this time?” Chances are, you — like most people — have received unwanted telemarketing, email marketing or solicitors in the past. Thanks to technology, marketers and salespeople alike are now able […]

A Marketing Love Story

This blog post is the first in a series of four on how customer lifecycle marketing works for marketers and organizations seeking to increase revenue and grow loyal customer relationships. Marketer meets lead. It’s love at first click. The lead hangs on to the marketer’s every word. “The marketer knows how I really feel,” thinks […]

TweetChat: Meeting customers where they are

These days, customer journey has become as much of a catch phrase as “big data” and “content is king.” Everywhere you look, marketers are touting the importance of understanding the customer journey and marketing to the customer journey. Why? Because it’s true. Understanding your customer journey or lifecycle is critical in developing engaging content and […]

Customer retention is more than loyalty

Growing up, the family across the street from me always had two Toyotas in the garage. Through the years, the models varied from a Celica to a Camry and even a 4Runner and Tundra, but the make never changed. They were brand loyal to Toyota, like many folks around the world. However, what’s important to […]

Creating Content to Build Relationships

Every brand tries to take its relationship with its customers to a point where they’re no longer looked at as a commodity. In today’s media-engulfed world, your customers and prospects are being inundated with a never-ending stream of content and messaging. It is more important than ever that you build a real one-on-one relationship with […]

The Future of Strategic Digital Marketing

I recently came across an example of the future of strategic digital marketing. A friend of mine (we’ll call her Amanda) is a trendy young professional in Chicago. I always find her to be on the cutting edge of marketing and she just made a Facebook post that I find intriguing: Is it a bad […]

TweetChat: Customer Journey Marketing

Consumers and businesses alike used to conduct business face-to-face, in retail stores or board rooms. The Internet truly changed everything. When Amazon launched, less than 1% of the world was using the Internet. Times have certainly changed — and so has the customer. The marketing funnel is dead. Customer journeys are now more complex, spanning […]

Building Engagement and Driving Revenue

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Knowing who your target audience is and the type of content that’s most likely to interest them is critical for engaging prospective and current customers alike. Successful organizations today provide content that’s relevant, personalized and timely. According to Marketing Sherpa, 79% of marketing leads never convert into sales. Lack of lead nurturing is the common cause […]

Does Brand Loyalty Exist Online?

Does brand loyalty exist online? I mean, sure it does, in some manner, but is loyalty less effective when your audience has access to the endless information, accurate or not, about your brand online? In the race for manufacturers and brands to undercut costs online, consumers have become more accustomed to the real-world value of […]

Creating Content to Keep Customers

There seems to be an increasing focus when dealing with content creation on engagement, and rightfully so. To be blunt: Creating uninteresting content is a waste of time and money. However, engagement can’t be the end all be all of content creation goals. Your content has to help you retain audience, and keeping audience helps […]