Tag Archives: customer experience

Customer Loyalty, Indianapolis-Style

Customer loyalty is the result of an emotional reaction. According to Beyond Philosophy, “customer loyalty [...]

Six Customer Retention Tips for Lifelong Relationships

Like a sheepherder that feeds, tends, and guards his flock, businesses must take care of [...]

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Marketing and Customer Engagement

When I first started working in marketing technology, I engaged with clients via telephone, email, online and face-to-face [...]


5 Vital Aspects of Positive Customer Experience

Quality customer experience is critical to customer retention. In 2013, 62% of global consumers switched [...]

21 Reasons Why You Should Be Focused On Customer Experience

Successful marketing is about more than winning clients. Lifecycle marketing and customer experience play a [...]