Tag Archives: Customer management

Part One: Improving Customer Attrition Requires As Much Heart As Smart

Customer Attrition

In this two-part post, Ron Ackerman of Ackerman and Meyer Consulting will dive into the value of customer attrition and how organizations can turn an otherwise failing business into a revenue-generating machine. The Situation Three years of misses on both the top and bottom lines, customer churn exceeding $56 million annually, and continuous market share […]

How to Clean Up Dirty Data

dirty data

The importance of cleaning up your marketing database can never be understated. Failure to do so may result in total waste of the marketing effort and the associated time and investment. Cleaning up dirty data can be a nightmare, depending on how much time and effort you have already invested in it. The following methodology can help: […]