Win. Keep. Grow. Solution Walkthrough

Watch Our Videos to Learn More

Engagement drives relationships and relationships drive revenue.

Watch ROI Overview Video

TweetChat: Building Customer Trust

Building customer trust is a necessity in the “Age of the Customer.” Described recently by Jim Balsingame for Forbes, “this new Age was born as micro-computers and associated innovations converged with high-speed Internet and associated applications. As this convergence shifts marketplace paradigms, it conveys the balance of power from the seller to the [...]

Continue Reading...

Eight simple things that quickly lead to customer loyalty & retention

I can’t think of a single company that couldn’t improve their customer relations and loyalty programs. 

True, there are amazing examples of world-class customer programs out there.  From Zappos to Zingerman’s, there’s plenty to observe and emulate.

But generally, I find that companies either completely under-invest in the customer side of marketing (vs. acquisition marketing), [...]

Continue Reading...