Tag Archives: customers for life

Bad Blood between Sales and CS? Shake it Off!

Bad Blood between sales and CS? Shake it Off!

Source: wikipedia.org/wiki/Bad_Blood_(Taylor_Swift_song) In case you live under a rock, Taylor Swift has been on a bit of a roll recently. “Bad Blood” won a VMA award for music video of the year. Her album, 1989, just won a Grammy for album of the year. So in the spirit of two of my favorite songs on 1989, […]

Six Customer Retention Tips for Lifelong Relationships

Customer Retention Tips

Like a sheepherder that feeds, tends, and guards his flock, businesses must take care of their customers in order to avoid predator threat and destruction. Only then can the herd expand and grow.   It’s just as important to retain customers as it is to attain new ones. As Shiv Sing, Senior Vice President of Global […]

Creating Lifelong Customers

Creating Lifelong Customers

A newer version of your 7-month-old tablet or iPad is coming out in a week and you have to have it. You go to the store, find your new toy, and eventually the older version is collecting dust on a shelf. – Do not “shelve” your existing customers – Novelty is exciting but it is […]